Centre d'Aide
Foire Aux Questions
Have questions about SmartPlus IPTV? Here are answers to our most common queries.
SmartPlus IPTV is a subscription-based streaming service that delivers thousands of live television channels, movies, series, documentaries, and sports directly to your internet-enabled devices. We eliminate the need for expensive cable TV dishes and equipment, streaming everything over high-speed internet.
Most subscription orders are processed and activated within 5 to 15 minutes. Once activated, you will receive an automated email containing your unique M3U playlist link, Portal URL (for MAG devices), and Xtream Codes login credentials, along with simple setup instructions.
To stream Standard Definition (SD) channels, a minimum internet download speed of 8 Mbps is required. For High Definition (HD) and Full HD channels, we recommend at least 15-20 Mbps. For 4K and 8K channels, a stable connection of 30+ Mbps is optimal. A wired Ethernet connection is always preferred over Wi-Fi for stability.
Standard plans (1, 3, and 6 months) come with 1 connection, meaning you can configure it on multiple devices but only watch on one screen at a time. The 12 Months Plan comes with 2 concurrent connections as a bonus, enabling you to watch on two devices at the same time. If you need additional connections, please contact support.
Yes, we stand behind the quality of our service. If you experience technical issues that our support team cannot resolve, you are eligible for a full refund within 7 days of subscription activation. We encourage users to request our 24-hour free trial prior to purchasing to verify network compatibility.